Help Desk Technician Career Path Training, Jobs, Pay & Certification

People who work at a help desk enjoy their jobs because they know they are fulfilling a very important role in technology. As computer equipment and software become more complex, the need for technicians will continue to increase. We compiled admissions rates, help desk certifications average SAT scores, average ACT scores and average salary of students 6 years after graduation in order to uncover which were the easiest schools to get into. Get the skills you need to pursue an entry-level position as an IT help desk technician…

Organizations are constantly implementing, updating and upgrading their technology. Therefore, there are plenty of positions for help desk support people. The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ). Any person interested in expanding their knowledge in Help Desk, whether new to the subject, experienced, team managers, or supervisors. Learn about the education and preparation needed to become a help desk manager. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Best Universities For Help Desk Specialists

Responding to queries on the phone, via email, in person, or through remote access. By submitting this form, I agree that Southern Careers Institute may contact me via email, text message or telephone, including the use of autodialers, regarding its programs and offers. Business owners can use 500apps to get accurate, timely data that can help them make decisions better. 500apps aggregates the most accurate data and connects you with decision-makers and their confidants with ease. All the apps are very handy as we have the best customer success consultants working together with our Sales Director. We know this based on these institutions’ admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission.

The median annual salary for help desk technicians in $56,000, according to the latest figures from the US Bureau of Labor Statistics. Help desk reps often will help one another in different situations to resolve user concerns. To achieve this common goal, you shouldn’t shy from using teamwork, and should feel empowered and comfortable enough to reach out to other members of the team when need be.

Computer Systems Analyst Job Description

With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position. A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field. The team at Workable provides a generic help desk technician job description, which should help you understand the general expectations and minimum requirements. Although https://remotemode.net/ previous IT service desk experience is highly recommended, there are certainly other ways to get into this position. If you’ve gained management and leadership skills and capabilities in your previous jobs outside of an IT support environment, then you might want to look at some of the IT qualifications that will appeal to hiring managers. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.

• Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path.
• While technicians will mostly be responsible for hardware and some software repair support, analysts will often need to be able to establish and troubleshoot entire networks and servers as well.
• There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365.
• The program content is very impressive with focus on applied learning and has been structured to address real world requirements.
• Today, it’s easier than ever to launch a computer support specialist career.
• You’ll graduate a confident, highly trained computer support specialist.

The more efficiently you cooperate with individuals who can assist you in completing your responsibilities, the more you will be able to achieve. You must have business awareness to be a good help desk technician. This entails asking an end-user where they are phoning from and what their job is inside the organization right away.

Certifications for help desk support

Some other common majors for a help desk specialist include computer information systems and business majors. For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in help desk specialist education paths. Job listings will sometimes have listings for “help desk analysts” or “help desk technicians,” or simply “IT help desk.” What’s the difference? The two titles can sometimes be used interchangeably, but more often an analyst will receive higher pay and be expected to work with minimal supervision, having more experience. The information technology trade association, CompTIA Spark helps people improve their lives through tech careers.